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Refund policy

At Bella Vie Trading, customer safety, hygiene, and product quality are our highest priorities. As we deal with cosmetic and beauty products, returns, refunds, replacements, and cancellations are subject to the conditions below.

1. Return Eligibility

A return will be accepted only when the product:

  • Is unused and unopened.
  • Has not been touched, tested, swatched, or handled directly with hands.
  • Is in its original, undamaged packaging.
  • Is returned within 7 days from the date of delivery.

2. Order Cancellation

Customers may request cancellation of an order within 2 days from the date of receiving the product.

Cancellation requests received after this 2-day period may not be accepted.

Where a cancellation is approved and a refund is applicable, the refund will be processed through the same mode of payment used for the original purchase, wherever technically possible.

Cancellation requests must be submitted to Bella Vie Trading with the relevant order number and customer details.

3. Important Note Regarding Mousse Products

Some of our cosmetic products have a mousse-based formulation. Due to the nature of the formulation and movement during transportation, the product may sometimes shift, settle, move, or appear slightly uneven inside its container when delivered.

This is normal and does not necessarily indicate that the product is damaged, defective, touched, or used.

Customers are requested not to consider normal settling or movement of the mousse product during transportation as product damage.

Please be assured that if the product seal and packaging are intact and there are no signs of leakage, breakage, contamination, or use, the product is considered to be in its original condition.

4. Used or Touched Products

For health, safety, and hygiene reasons, Bella Vie Trading does not accept returns or refunds for products that have been opened, used, tested, swatched, or touched/handled directly with hands.

Once a cosmetic product has been opened or used, it cannot be resold for hygiene and customer-safety reasons.

5. Damaged or Defective Products

If you receive a product that is genuinely damaged, broken, leaking, defective, or damaged during delivery, please contact Bella Vie Trading within 7 days of receiving your order.

Customers may be required to provide photographs or videos of the product, packaging, seal, and delivery condition for verification.

After the claim is reviewed and approved, Bella Vie Trading will provide either:

  • A replacement product, subject to availability; or
  • A refund of the eligible amount if a replacement is not available.

6. Refund Policy

A refund will be considered only for an eligible, unused and unopened product or an approved damaged/defective product claim.

Once the refund is approved, Bella Vie Trading will process the refund within 7 days using the same payment method used for the original purchase, wherever technically possible.

The actual time for the refund to appear in the customer's account may depend on the bank, card issuer, payment gateway, or other payment provider.

7. Products That Cannot Be Returned

Returns and refunds will not be accepted for products that:

  • Have been opened.
  • Have been used or tested.
  • Have been swatched.
  • Have been touched or handled directly with hands.
  • Show signs of use or contamination.
  • Are returned without their original packaging.
  • Are reported after the 7-day return period, except where applicable rights require otherwise.

Normal settling, shifting, or movement of a mousse-based product during transportation does not, by itself, qualify as product damage or a return/refund claim.

8. How to Request a Return, Refund or Replacement

Customers must contact Bella Vie Trading within the applicable period and provide:

  • Order number
  • Customer name and contact details
  • Product name
  • Reason for the request
  • Clear photographs or videos, where applicable

All return, replacement, cancellation, and refund requests will be reviewed and verified by Bella Vie Trading before approval.

9. Customer Safety

Because our products are cosmetics intended for personal use, hygiene and safety are extremely important to us. A product that has been opened, used, tested, swatched, or touched cannot be accepted back for resale.

Bella Vie Trading reserves the right to reject a return or refund request where the product does not meet the conditions of this policy.

Bella Vie Trading – Qatar
Your safety. Your beauty. Our responsibility.