Terms and Conditions

Welcome to Bella Vie Trading, your trusted destination for unique beauty, cosmetics, and personal care products. These Terms and Conditions govern your use of our website and services.

By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These Terms apply to all users of the Website and may be updated periodically. It is your responsibility to review these Terms regularly to remain informed of any changes.

1. Acceptance of Terms

By using the services provided by Bella Vie Trading—whether through browsing, registering, placing an order, or otherwise transacting through our Website—you agree to be legally bound by the current version of these Terms and Conditions.

Bella Vie Trading reserves the right to modify, amend, or update these Terms at any time. Any changes will become effective once posted on the Website. Your continued use of the Website following any changes constitutes your acceptance of the revised Terms.

Bella Vie Trading also reserves the right, at its discretion and where permitted by applicable law, to refuse registration or restrict access to the Website.

Unless otherwise stated in specific product-related terms or policies, these Terms and Conditions supersede any previous agreements, understandings, or representations relating to the use of the Website. In the event of any conflict between these Terms and any order or correspondence, these Terms shall prevail unless otherwise agreed in writing by Bella Vie Trading.

These Terms of Service and any separate agreements under which Bella Vie Trading provides its services shall be governed by and construed in accordance with the applicable laws of the State of Qatar.

2. User Eligibility

Access to the Bella Vie Trading platform is available to individuals who are legally capable of entering into a binding agreement under applicable laws.

By using our Website, you confirm that:

• You are legally competent to enter into a binding agreement.
• The information you provide is accurate and complete.
• You are not prohibited or legally restricted from using the Website or purchasing our products.
• You will comply with all applicable laws and regulations while using our Website.

Individuals who are legally incapable of entering into a binding contract under applicable law are not permitted to independently use the Website or enter into transactions through it.

3. Minors’ Use

Minors may access or use the Website only under the supervision and responsibility of a parent or legal guardian, where permitted by applicable law.

The parent or legal guardian shall be responsible for the minor's use of the Website and any transactions conducted on their behalf.

Products that are designated for adults or carry specific age restrictions may not be purchased or accessed by minors where prohibited by applicable law.

4. Account Creation and Responsibility

Certain features or services of the Website may require you to create an account.

When creating an account, you agree to:

• Provide accurate, current, and complete information.
• Keep your information updated.
• Maintain the confidentiality of your account credentials.
• Take reasonable steps to prevent unauthorized access to your account.
• Accept responsibility for activities conducted through your account.

Bella Vie Trading shall not be responsible for losses arising from your failure to maintain the confidentiality of your account information or credentials, except where otherwise required by applicable law.

If you believe your account has been accessed or used without authorization, you should notify Bella Vie Trading promptly.

5. Right to Refuse Service

Bella Vie Trading reserves the right, where permitted by applicable law, to suspend, restrict, refuse, or terminate access to the Website or its services if we reasonably believe that a user:

• Has violated these Terms and Conditions.
• Has provided false, inaccurate, or misleading information.
• Has engaged in fraudulent, unlawful, abusive, or inappropriate conduct.
• Has attempted to interfere with the operation or security of the Website.
• Has acted in a manner that may harm Bella Vie Trading, its customers, partners, or the Website.

6. Questions, Complaints and Support

If you have any questions, concerns, complaints, or require clarification regarding these Terms and Conditions or our services, please contact us at:

info@bellavietrading.com

7. Delivery Fees

Delivery fees within Qatar vary depending on the delivery location.

• Delivery charges start from QAR 20 and may go up to QAR 50, depending on the location within Qatar.
• The applicable delivery fee will be automatically calculated based on the delivery location provided at checkout.
• The final delivery fee will be clearly displayed on the checkout page before the order is placed.
• Delivery charges may vary depending on the location and applicable delivery requirements.

By placing an order, you acknowledge and agree to the delivery fee displayed at checkout for your selected delivery location.

8. Delivery & Estimated Delivery Time

Bella Vie Trading offers delivery within Qatar through our in-house delivery team/drivers and, where required, through selected third-party delivery providers or applications.

• Orders are generally expected to be delivered within 2 to 6 business days from confirmation of the order.
• The estimated delivery time may vary depending on the delivery location, order volume, availability, and the delivery method used.
• Bella Vie Trading may choose the most suitable delivery method for an order, whether through an in-house driver or a third-party delivery service.
• Customers will receive the applicable delivery information through the Website or other available communication channels.
• Delivery timelines are estimates and may occasionally be affected by circumstances beyond our reasonable control.

By placing an order, you acknowledge and agree to the applicable delivery fee and estimated delivery timeframe displayed during checkout.